Return Policy
12. RETURNS AND REFUNDS POLICY – QATAR
When you shop at Tasveek@gmail.com, our aim is for you to be satisfied with your purchase. Therefore, if you need to return a product, exchange it, or get a refund, we strive to make the process as straightforward as we can. Bought from Tasveek@gmail.com? Here is everything you need to know:
Our Refund Policy
- We may need 7-10 days to obtain products.
- Items faulty on arrival and unrepairable.
- Items lost during delivery.
- Items irreparable.
- Refunds for products bought under promotional offers follow the terms of the promotion. For bundle offers or "Buy 1 Get 1 free," all items in the offer must be returned.
- Refunds are processed after the returned product is received and undergoes a quality check, typically taking 4-5 days, followed by 2 business days for the refund to be issued.
- We'll fully refund the delivery charge if the received product is faulty/damaged and you return all items at once.
- Please keep all items with their complete packaging intact for a refund or exchange to be considered.
- You have a 7-day money-back guarantee if you change your mind, provided the item is in new, resellable condition and consumables/accessories are sealed.
- After the initial 7-day refund window, any faults will be covered by the manufacturer's warranty.
- Products beyond the initial refund period and after the manufacturer's warranty expires won't be eligible for a refund or exchange.
Courier Delivered Products
If the product was delivered to your home or office by a courier, we can organize a courier collection for its return. Please contact customer services at 000 000.
Supplier Delivered and Large Products
For larger items delivered directly by our suppliers, please contact 0000 0000 to arrange a return.
How to Exchange or Replace a Product
If you need a replacement product, please get in touch with our customer services team.
Electrical Returns
We are unable to accept returns of the following items unless found defective within 7 days:
- MP3/4 players
- Digital cameras and photo frames
- Camcorders
- Hard drives and USB devices
- Software, CD/DVDs, Cartridges
- Laptops / desktops / tablets
- Satellite navigation systems
- Games consoles and games
- Hygienic items (Hair care, dental items)
- Smartphones / Mobiles
Grocery Returns
| Product | Period of Return |
|---|---|
| Perishable goods (e.g. meat, vegetables, fresh food) | Within 24 hours |
| Non-perishable goods (e.g. toiletries, cleaning products) | Up to 7 days |
Charges and Getting Your Refund
- Returns are free of charge for dead received items.
- Charges apply if you change your mind after shipping.
Delivery Charges
If you've informed us within seven working days of receiving your order that you're returning everything because of faulty products, we'll fully refund your delivery charge.
Getting Your Refund
Refunds are processed on the card you used for payment and will reflect in the next billing cycle after approval.
Your Consumer Rights
Nothing in our returns policy affects your consumer rights.